Job Description
Join Austin's Premier Tech Community! We're hosting an exclusive hiring event for talented Chat Support Specialists to join our innovative team. This in-person event at our downtown Austin hub offers a streamlined interview process, on-the-spot offers, and networking with industry leaders. As a key member of our customer experience team, you'll deliver exceptional digital support while enjoying Austin's vibrant culture and competitive benefits package. RSVP now to secure your spot!
Responsibilities
- Deliver real-time chat support to resolve technical and billing inquiries
- Document interactions and escalate complex issues to senior specialists
- Maintain detailed knowledge of product updates and troubleshooting guides
- Collaborate with cross-functional teams to improve support workflows
- Monitor chat queues with average response time under 90 seconds
- Contribute to knowledge base articles and FAQ documentation
- Participate in weekly training sessions on new features and tools
Qualifications
- Minimum 1 year customer support experience via chat/email
- Exceptional written communication with grammar proficiency
- Ability to multitask across 3-5 concurrent chat windows
- Proficient in Zendesk, Intercom, or similar CRM platforms
- Type 60+ WPM with 98% accuracy
- Problem-solving skills for technical diagnostics
- High school diploma or equivalent (college preferred)
- Must attend in-person hiring event in Austin