Job Description
Join Boston's premier call center team at our exclusive Hiring Event! We're seeking passionate individuals to deliver exceptional customer experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic downtown environment.
What We Offer:
- Starting pay at $18/hour with performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and development programs
- Modern, collaborative workspace near South Station
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries regarding products/services
- Document interactions in CRM systems
- Meet/exceed performance metrics (quality, speed, accuracy)
- Collaborate with team to improve customer satisfaction
- Participate in ongoing training initiatives
- Maintain compliance with company policies
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong communication and problem-solving skills
- Ability to type 30+ WPM with high accuracy
- Proficient with Microsoft Office and CRM tools
- Flexibility to work evenings/weekends (as needed)
- Positive attitude and team player mentality
- Boston area residency required