Job Description
Join our award-winning customer service team in Cleveland, Ohio! We're seeking energetic and dedicated individuals to provide exceptional support to our valued clients. Enjoy a competitive salary, comprehensive benefits package, and a vibrant team environment. Immediate openings available for full-time positions with flexible scheduling options. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and problem-solving aptitude
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and teamwork orientation
- Must pass background check and drug screening