Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're hosting an exclusive hiring event in Albuquerque for motivated individuals seeking a dynamic career in customer support. No experience necessary – we provide comprehensive training to help you succeed. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Secure your spot at our on-site interview event!
Event Details:
📅 Date: October 15, 2023
⏰ Time: 9:00 AM - 4:00 PM
📍 Location: GlobalConnect Solutions HQ, 505 Central Ave SW
🎁 On-the-spot interviews and offers!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve customer experience
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure with positive attitude
- Flexibility to work evenings/weekends as needed
- Valid government-issued photo ID for onboarding
- Basic computer literacy and typing proficiency