Job Description
Join North Carolina's premier customer service team! NC Connect Solutions is hosting an exclusive hiring event for motivated Call Center Agents in Charlotte. Discover your next career with competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment.
Event Details: October 25, 2023 | 9 AM - 4 PM | 1500 E Blvd, Charlotte, NC 28203
We're seeking passionate individuals who thrive in fast-paced settings. Enjoy flexible scheduling, health/dental/vision coverage, and performance-based incentives. On-site interviews and same-day offers available!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed quality metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce/Zendesk
- Collaborate with support teams to resolve complex cases
- Participate in weekly training for product updates
- Maintain positive brand representation through all channels
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and typing (35+ WPM)
- Ability to multitask in high-volume environment
- Basic knowledge of CRM platforms (Salesforce/Zendesk)
- Positive attitude and problem-solving mindset