Job Description
Join our award-winning customer service team at Customer Connect Solutions! We're hosting an exclusive hiring event for passionate individuals ready to make a difference. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Charlotte. No experience required – we provide paid training and career growth opportunities. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing, navigation)
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts (including weekends)
- Customer service experience preferred but not required