Job Description
Join our dynamic team at Connect Solutions Group as a Call Center Agent in Milwaukee! We're seeking motivated professionals for immediate start positions offering competitive pay, comprehensive training, and growth opportunities. Enjoy a supportive environment where your customer service skills shine while helping clients resolve inquiries efficiently. No experience necessary – we provide all training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality)
- Collaborate with team members to improve service delivery
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 30+ WPM)
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work rotating shifts (evenings/weekends)
- Valid US work authorization