Job Description
Join our exclusive hiring event for immediate call center positions in Long Beach, CA! Global Connect Solutions is seeking motivated individuals to join our award-winning customer service team. No experience required – we provide comprehensive training and offer competitive benefits, flexible scheduling, and rapid advancement opportunities. This is your chance to start your career with a company that values growth and employee satisfaction.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Meet daily performance metrics for call volume and resolution time
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency
- Ability to work in a fast-paced environment
- Customer-focused mindset
- Flexible availability including evenings/weekends
- Pass background check and drug screening
- Must be 18+ years old