Job Description
Join our award-winning customer service team in Nashville! NexComm Solutions is seeking dynamic Call Center Agents for immediate full-time positions with competitive pay, comprehensive benefits, and rapid onboarding. If you thrive in fast-paced environments and excel at problem-solving, this is your opportunity to launch a rewarding career in one of Tennessee's most vibrant cities.
Why Choose Us? • Weekly pay • Health/dental/vision insurance • Paid training • Career advancement pathways • Modern downtown workspace • Employee referral bonuses
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Maintain accurate call records in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve service processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Ability to multitask in high-pressure situations
- Basic computer proficiency with CRM software
- Flexibility to work rotating shifts (including evenings/weekends)