Job Description
Join our award-winning call center team in Memphis, TN! We're seeking energetic professionals for immediate full-time positions offering competitive pay, comprehensive benefits, and rapid onboarding. As a customer service ambassador, you'll drive satisfaction through seamless interactions while advancing your career in a supportive, growth-oriented environment. No experience necessary—training provided!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently using CRM systems
- Meet/exceed performance metrics (handle time, CSAT)
- Collaborate with team members on complex cases
- Document interactions accurately in Salesforce
- Participate in continuous improvement initiatives
- Adhere to compliance protocols (HIPAA/FERPA)
Qualifications
- High school diploma or equivalent
- Strong communication skills (verbal/written)
- Basic computer proficiency (MS Office, typing 35+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Problem-solving aptitude with attention to detail
- Customer service mindset (1+ year preferred)
- Pass background check/drug screen