Job Description
Join our award-winning customer service team as an immediate hire Call Center Agent! We're seeking dynamic professionals to deliver exceptional support to clients across Charlotte, NC and Pennsylvania. Enjoy a fully remote work environment with competitive pay, comprehensive benefits, and career growth opportunities. No experience required – we provide paid training!
Why Work With Us?
- Immediate start date
- 100% remote work (work from home)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding accounts, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Reliable high-speed internet and quiet workspace
- Customer service mindset (entry-level welcome)
- Availability to work flexible shifts including evenings/weekends
- Must reside in Charlotte, NC or Pennsylvania