Job Description
Join our award-winning customer service team in Jacksonville! We're hosting a dedicated hiring event to fill multiple call center positions with competitive pay and comprehensive benefits. As a leader in BPO solutions, we offer career growth, paid training, and a dynamic work environment. Immediate openings available – no experience required for entry-level roles!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and resolution times
- Collaborate with team leads to improve service protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication skills (clear articulation)
- Basic computer proficiency
- Ability to work flexible shifts (including weekends)
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Jacksonville facility
- Pass background/drug screening