Job Description
Join our award-winning call center team in Jacksonville, FL! We're urgently hiring motivated individuals for paid training programs to launch your career in customer service. No experience required—just a positive attitude and desire to grow! Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Start your journey today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Reliable transportation to Jacksonville, FL office
- Flexible availability (including weekends/holidays)
- Passion for helping others