Job Description
Launch your customer service career with our comprehensive paid training program! No experience required – we'll teach you everything you need to succeed. CustomerFirst Solutions is seeking motivated individuals to join our dynamic call center team in Louisville, KY. Enjoy competitive pay, performance bonuses, and clear growth opportunities within our supportive environment.
What You'll Gain:
- 4-week paid training program ($16/hour)
- Industry-recognized certification
- Health/dental benefits after 90 days
- Advancement to team lead/supervisor roles
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer calls professionally
- Resolve inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call time, resolution rate)
- Document interactions accurately in customer databases
- Collaborate with team members for complex issues
- Adhere to compliance and security protocols
- Participate in ongoing coaching sessions
Qualifications
- No prior experience required
- High school diploma or equivalent
- Clear communication skills (verbal/written)
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Strong problem-solving aptitude
- Reliable transportation to our downtown office
- Positive attitude and coachability