Job Description
Join our award-winning customer service team in Raleigh! We're seeking energetic professionals to deliver exceptional experiences for Fortune 500 clients. Enjoy modern facilities, comprehensive training, and career advancement opportunities in a fast-paced environment. Immediate start available! Apply today to become part of our innovative call center family.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems while meeting performance metrics
- Collaborate with team members to improve service quality and processes
- Adhere to compliance protocols and maintain data security standards
- Proactively identify upsell opportunities for premium services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving skills and emotional intelligence
- Flexibility to work rotating shifts including evenings/weekends
- Proficient in Microsoft Office and CRM platforms
- Background check and drug screen required