Job Description
Join our award-winning call center team in Sacramento! We're urgently hiring motivated individuals for immediate positions with competitive pay and growth opportunities. Enjoy a dynamic environment where your voice makes a difference.
Why Join Us?
- Comprehensive training program
- Health benefits and 401(k) matching
- Performance-based quarterly bonuses
- On-site parking and modern facilities
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems (Salesforce, Zendesk)
- Document interactions accurately in customer databases
- Meet/exceed quality and productivity metrics
- Collaborate with team members on complex cases
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience
- Strong typing skills (35+ WPM)
- Proficient with Microsoft Office Suite
- Excellent verbal communication skills
- Ability to work flexible shifts (evenings/weekends)
- Background check and drug screen required