Job Description
Join our dynamic team at Global Connect Solutions during our exclusive weekend hiring event! We're seeking motivated Call Center Agents to serve our valued customers in Kansas City and Illinois. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and flexible weekend schedules. Bring your energy and customer-focused mindset – we'll provide the training and support you need to succeed!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve customer experiences
- Adhere to company policies and compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Weekend availability (Saturday/Sunday shifts)
- Proficient with basic computer applications
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening