Job Description
Join ConnectCare Solutions as a Weekend Shift Call Center Agent and become the voice of our premium healthcare clients! We're seeking energetic professionals to deliver exceptional customer service during high-demand weekend hours. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. This is your opportunity to grow your career while making a meaningful impact in patient care coordination.
Responsibilities
- Handle inbound/outbound calls for healthcare clients with empathy and professionalism
- Resolve patient inquiries regarding insurance coverage and medical services
- Document interactions accurately in our CRM system while meeting quality metrics
- Collaborate with healthcare providers to ensure seamless patient experiences
- Adhere to HIPAA compliance standards for all patient communications
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- 1+ years of call center or customer service experience
- Excellent verbal communication and active listening skills
- Ability to multitask in a fast-paced healthcare environment
- Basic proficiency with CRM software (Salesforce preferred)
- High school diploma or equivalent; healthcare industry knowledge a plus
- Flexible availability for weekend shifts (Sat/Sun 7am-7pm)