Job Description
Join our award-winning team at Coastal Customer Solutions and kickstart your career in customer service! We're hiring dedicated Call Center Agents for weekend shifts across Virginia Beach, VA and Florida with paid training included. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth matters.
What We Offer:
- Comprehensive paid training program
- Competitive hourly pay with performance bonuses
- Health benefits, paid time off, and retirement plans
- Career advancement opportunities
- Modern, tech-equipped workplace
If you're a people person with strong communication skills and weekend availability, apply today to join our dynamic team!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet performance metrics (call quality, resolution time)
- Collaborate with team members for seamless service delivery
- Participate in ongoing training and process improvements
- Maintain product knowledge across service offerings
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to work independently in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Must be available for weekend shifts (Sat/Sun)
- Background check and drug screen required