Job Description
Join ConnectCare Solutions for an exclusive hiring event in Oklahoma City! We're seeking passionate Call Center Agents to deliver exceptional customer experiences with our innovative healthcare partners. Enjoy weekly pay, comprehensive benefits, and career growth opportunities in a supportive environment. No experience required – we provide paid training!
As a leader in customer service solutions, we pride ourselves on our inclusive culture and commitment to employee success. Our Oklahoma City team enjoys modern workspaces, flexible scheduling options, and recognition programs for top performers. Immediate openings available!
Responsibilities
- Handle inbound/outbound calls for healthcare clients with professionalism and empathy
- Resolve customer inquiries regarding billing, appointments, and services
- Maintain detailed documentation of interactions in CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced, metrics-driven environment
- Previous call center experience preferred but not required
- Must pass background check and drug screening
- Flexible availability including evenings/weekends