Job Description
Join our award-winning Denver call center team and experience the difference with weekly pay and comprehensive paid training! At Peak Support Solutions, we value our employees and offer competitive compensation, career growth opportunities, and a supportive work environment. No experience? No problem! Our paid training program equips you with the skills needed to succeed in customer service and technical support roles.
Why Work With Us?
- Weekly Pay – Get paid faster with no waiting for bi-weekly cycles
- Paid Training – 2-week paid training program covering systems, soft skills, and product knowledge
- Career Advancement – Clear paths to team lead and supervisor roles
- Comprehensive Benefits – Health, dental, vision, and 401(k) matching
- Modern Workspace – Downtown Denver location with free parking and transit access
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service processes
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience (preferred but not required)
- Comfortable working in a fast-paced, metric-driven environment
- Reliable transportation to downtown Denver location
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screening