Job Description
Are you looking for a rewarding career in customer service? Join our team for our upcoming Local Hiring Event in Albuquerque, NM! We are currently seeking enthusiastic and reliable individuals to join our dynamic call center division. No prior experience is necessary; we provide comprehensive paid training to ensure your success.
At Horizon Call Centers, we believe in growing our team from within. This is a fantastic opportunity to launch a long-term career with a company that values your hard work and dedication. Don't miss out on this chance to connect with our hiring managers and learn about our industry-leading benefits package.
Responsibilities
- Answer incoming and outgoing customer calls with a professional, friendly, and empathetic demeanor.
- Assist customers by resolving inquiries regarding products, services, billing, and technical issues.
- Document accurate and detailed information of customer interactions in the CRM system.
- Collaborate with team leads to meet daily and weekly performance metrics and quality standards.
- Identify customer needs and provide appropriate solutions or escalate complex issues to supervisors.
- Maintain a high level of customer satisfaction and contribute to a positive team environment.
Qualifications
- High school diploma or GED equivalent is preferred.
- Must be at least 18 years of age.
- Excellent verbal communication and active listening skills.
- Ability to type and navigate computer systems efficiently (10-key experience is a plus).
- Must be reliable, punctual, and able to work full-time shifts, including weekends and holidays.
- A positive attitude and a strong desire to learn and grow within the company.