Job Description
Are you ready to advance your career in a dynamic environment? Apex Support Solutions is currently seeking a dedicated Night Shift Call Center Representative to join our team in Colorado Springs, Colorado.
We offer a competitive salary, comprehensive benefits package, and a supportive work culture that values your contribution. If you thrive in a fast-paced setting and excel at providing top-tier customer support, we want to hear from you today.
Why Join Us?
- Immediate Start Options: Begin your journey with us as soon as next week.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Great Benefits: Health, dental, and vision insurance available after 90 days.
- Growth Opportunities: Clear paths for promotion within the company.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on retention and satisfaction.
- Resolve complex customer inquiries and escalations efficiently and professionally.
- Document all customer interactions and account details accurately in the CRM system.
- Identify and cross-sell relevant products or service upgrades to meet sales targets.
- Collaborate with the support team to improve processes and resolve systemic issues.
Qualifications
- High School Diploma or GED required.
- Must be available to work rotating night shifts (e.g., 8 PM - 5 AM or 11 PM - 8 AM).
- Proven experience in a call center or customer service environment is preferred.
- Strong verbal communication and active listening skills.
- Proficient in using computer systems and typing at a minimum of 35 WPM.