Job Description
Start your career in customer service with NO EXPERIENCE REQUIRED! Apex Solutions Group is hosting a special hiring event in Raleigh, NC for motivated individuals eager to join our dynamic call center team. We provide comprehensive paid training and career advancement opportunities.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive paid training program
- Health, dental, and vision benefits
- 401(k) with company match
- Paid time off and holidays
- Modern, collaborative work environment
This is your chance to build a stable career while developing valuable communication and problem-solving skills. No prior experience necessary – we're looking for your drive and positive attitude!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and concerns efficiently
- Document interactions accurately in our CRM system
- Meet performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development
- Adhere to company policies and compliance standards
Qualifications
- No prior call center experience required!
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to type 25+ WPM
- Basic computer proficiency
- Positive attitude and team player mindset
- Reliable transportation to Raleigh location
- Flexible availability (evenings/weekends as needed)