Job Description
Join our award-winning call center team in El Paso and enjoy weekly paychecks! We're seeking motivated customer service professionals to handle inbound/outbound calls for major clients. No nights or weekends – enjoy consistent weekday schedules with comprehensive training provided. Our modern facility offers free parking, performance bonuses, and career advancement opportunities. Start earning immediately with our paid training program!
Responsibilities
- Handle 50-70 daily calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Document interactions accurately in compliance protocols
- Collaborate with team leads for performance improvement
- Participate in bi-weekly coaching sessions
- Uphold HIPAA/FCC compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service experience
- Typing speed of 35+ WPM with 90% accuracy
- Proficient in Windows OS and basic MS Office
- Reliable high-speed internet for remote training
- Clear communication skills in English/Spanish
- Ability to pass background/drug screening
- Flexible schedule availability (M-F 8am-6pm)