Job Description
Join our award-winning call center team in Long Beach, CA and enjoy weekly pay plus comprehensive paid training! We're seeking passionate individuals to deliver exceptional customer experiences while building a rewarding career with growth opportunities.
Why Work With Us?
- Weekly Pay - Get paid every Friday!
- Paid Training - 3-week paid certification program
- Health Benefits - Medical/dental/vision after 60 days
- Advancement - Clear career ladder to supervisor roles
- Modern Office - Ocean-view workspace in downtown Long Beach
Responsibilities
- Handle 50-70 inbound/outbound calls daily resolving customer inquiries
- Document interactions in CRM system with 100% accuracy
- Meet/exceed KPIs: 25+ calls/hour, 90%+ CSAT scores
- Collaborate with team to resolve complex escalations
- Adhere to compliance protocols for data security
- Participate in monthly skill-building workshops
- Support seasonal peak periods with flexible scheduling
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Typing speed: 35+ WPM with 95% accuracy
- Proficiency with Windows OS and CRM software
- Clear communication skills in English (bilingual Spanish a plus)
- Ability to work flexible shifts including weekends
- Pass background check and drug screening
- Must reside within 30 miles of Long Beach