Job Description
Join ConnectPro Solutions and transform your career with weekly pay and comprehensive paid training! We're seeking energetic Call Center Representatives in New York and Texas to deliver exceptional customer experiences. No prior experience required – we provide everything you need to succeed. Enjoy competitive pay, flexible schedules, and rapid advancement opportunities. Start earning every week while building valuable skills for a lifetime of career growth!
What We Offer:
• Weekly paycheck (every Friday!)
• 2-week paid training program
• Health/dental/vision benefits
• 401(k) with company match
• Career development paths
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries and resolve issues using CRM tools
- Meet/exceed performance metrics (call quality, CSAT, AHT)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads on process improvements
- Adhere to compliance standards (HIPAA, PCI-DSS)
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Ability to type 35+ WPM with 95% accuracy
- Comfortable working in fast-paced environment
- Basic computer proficiency (Windows, browsers)
- Authorization to work in US required
- Pass background/drug screening
- Flexible availability (weekends/holidays as needed)