Job Description
Join ConnectCare Solutions as a Call Center Representative and transform your career with our industry-leading weekly pay and comprehensive paid training program! Located in vibrant San Diego, CA, we offer a supportive environment where your skills thrive. Enjoy immediate income stability through bi-weekly payouts, gain expertise in customer communication and technical troubleshooting, and build a long-term career with growth opportunities. We provide competitive benefits including health insurance, retirement plans, and performance bonuses. No experience required – we invest in your success through our 4-week paid training academy. Apply today and start earning next week!
Responsibilities
- Handle 50-75 daily inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding billing, technical support, and account management
- Maintain accurate call documentation in CRM systems (Salesforce/Zendesk)
- Meet/exceed KPIs: First-call resolution rate (FCR), average handle time (AHT), and customer satisfaction (CSAT)
- Collaborate with team leads to refine call scripts and escalation protocols
- Participate in weekly coaching sessions for continuous skill development
- Adhere to HIPAA/FCC compliance standards during all client interactions
Qualifications
- High school diploma or GED required; associate's degree preferred
- Minimum 6 months customer service experience or equivalent training
- Proficient in typing (35+ WPM) and basic computer navigation
- Ability to work flexible shifts including evenings/weekends (schedule options available)
- Strong problem-solving skills with attention to detail
- Pass background check and pre-employment drug screening
- Must reside within 30 miles of San Diego metro area