Job Description
Join Atlanta's premier customer service team at our exclusive hiring event! ConnectSphere Solutions is seeking passionate individuals to deliver exceptional experiences to our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a modern, collaborative environment.
What We Offer:
- Weekly pay + performance bonuses
- Health/dental/vision insurance
- Paid training and certification
- Flexible scheduling options
- 401(k) with company match
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions in CRM systems with accuracy
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 30+ WPM with high accuracy
- Proficiency with Windows OS and CRM software
- Flexible availability including weekends/holidays
- Passion for helping others and positive attitude