Job Description
Join our award-winning customer service team at CustomerFirst Solutions! We're hosting an exclusive hiring event in San Antonio for motivated individuals passionate about delivering exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Apply now to secure your spot!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team to improve service quality
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Excellent communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Proficient with Windows and CRM software
- Spanish bilingual skills highly desirable
- Reliable transportation for on-site shifts