Job Description
Join our award-winning call center team in Omaha! We're hosting a exclusive hiring event for motivated individuals seeking a dynamic career in customer service. At Omaha Solutions Group, we foster a supportive environment with growth opportunities, competitive benefits, and a culture that celebrates success. Event Details:
• Date: October 15, 2023
• Time: 10:00 AM - 4:00 PM
• Location: 456 Innovation Drive, Omaha, NE 68101
• What to Bring: Resume and two forms of ID.
• On-the-spot interviews available!
Don't miss this chance to launch your career with a leader in customer experience solutions.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Strong verbal/written communication skills
- Proficiency with Windows OS and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation for on-site shifts
- Flexible availability (including evenings/weekends)