Job Description
Join our dynamic hiring event for full-time Call Center Representatives! GlobalConnect Solutions is seeking passionate professionals to deliver exceptional customer experiences across North Carolina and Georgia. This event offers on-the-spot interviews and same-day job offers for qualified candidates. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a supportive environment.
Event Details:
• Date: October 15, 2023
• Time: 9:00 AM - 4:00 PM
• Location: Charlotte Convention Center
• Bring: Resume and photo ID
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts including evenings/weekends
- Background check and drug screen required