Job Description
Join Jacksonville's Premier Customer Service Team! Global Connect Solutions is hosting an exclusive hiring event for motivated individuals ready to launch their careers in customer excellence. We're seeking dynamic Call Center Representatives to deliver world-class support while enjoying competitive pay, comprehensive benefits, and a vibrant workplace culture.
Why Join Us? • Industry-leading training program • Clear career advancement pathways • Health/dental/vision insurance • 401K with company match • Paid time off • Flexible scheduling options • Modern downtown Jacksonville facility with free parking.
Hiring Event Details: Date: October 28, 2023 | Time: 9:00 AM - 4:00 PM | Location: 456 Enterprise Parkway, Jacksonville, FL 32256. Walk-ins welcome! Bring your resume and photo ID.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently using CRM systems and knowledge bases
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Document interactions accurately in compliance with company policies
- Collaborate with team members to enhance service delivery
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service/call center experience
- Strong typing skills (40+ WPM) and technical proficiency
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation and punctuality