Job Description
Are you ready to launch a rewarding career in customer service?
Premier Contact Solutions is hosting a Hiring Event in Boston, MA, and we are looking for motivated individuals to join our dynamic team. This is a fantastic opportunity to start a full-time position with immediate availability, comprehensive training, and excellent benefits.
Whether you are an experienced professional or just starting out, we value dedication, clear communication, and a positive attitude. Join us for our on-site hiring event where we will be conducting interviews and offering same-day offers for qualified candidates!
Why Join Us?
- Immediate Start: Many positions available for immediate onboarding.
- Competitive Pay: Earn between $18.00 and $24.50 per hour.
- No Experience Required: We provide full paid training.
- Modern Environment: State-of-the-art technology and supportive management.
Don't miss this chance to take the next step in your career. Apply today to reserve your spot at the event!
Responsibilities
- Manage a high volume of incoming and outgoing customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and issues efficiently by identifying their needs.
- Process orders, applications, and account changes accurately within our CRM system.
- Provide accurate product and service information to ensure customer satisfaction.
- Document all customer interactions and maintain detailed records in the database.
- Collaborate with team leads and other departments to escalate complex issues when necessary.
- Adhere to all call scripts, quality assurance standards, and company policies.
Qualifications
- High school diploma or GED required.
- Excellent verbal communication skills with a clear, professional tone.
- Basic computer proficiency and ability to navigate multiple software applications.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Must be legally authorized to work in the United States.