Job Description
Are you ready to join a winning team? Charlotte Tech & Services is hosting a Hiring Event for ambitious individuals seeking a rewarding career in Customer Service. We are looking for passionate people who want to earn a competitive income with the added benefit of Daily Pay options.
In this role, you will serve as the primary point of contact for our valued clients. Whether you are answering inquiries, resolving technical issues, or processing orders, you will play a crucial role in maintaining our reputation for excellence. This is a fantastic opportunity for those seeking stability or flexible part-time work in a modern, supportive environment.
Why Join Us?
- Daily Pay: Get paid the same day you work (subject to eligibility).
- Competitive Pay: $18 - $26 per hour based on experience.
- No Experience Needed: We provide comprehensive training.
- Modern Facilities: State-of-the-art call center in the heart of Charlotte.
Responsibilities
- Answer incoming customer calls and emails with a professional, empathetic, and clear tone.
- Resolve customer inquiries, complaints, and technical issues efficiently and accurately.
- Enter and update customer account information into our CRM system in real-time.
- Process orders, returns, refunds, and service upgrades as directed by management.
- Document all interactions and ensure all quality assurance standards are met.
- Collaborate with team leads to identify process improvements and enhance the customer experience.
- Adhere strictly to all company policies, compliance regulations, and call scripts.
Qualifications
- High school diploma or GED required; some college or experience in customer service is a plus.
- Excellent verbal communication skills and the ability to listen actively.
- Strong computer proficiency, including typing speed of 35+ WPM.
- Ability to work in a fast-paced, high-volume environment while maintaining a positive demeanor.
- Reliable internet connection and a quiet workspace if working remotely (Hybrid/On-site options available).
- Must be available to attend the on-site Hiring Event in Charlotte, NC.