Job Description
We are hosting a Hiring Event in Fresno, CA, and we are looking for driven individuals to join our dynamic Customer Support team.
This is a fantastic opportunity to kickstart your career in a fast-paced environment with competitive pay and comprehensive benefits. Whether you are looking for a new beginning or a career change, our team provides the support you need to succeed.
Why Join Our Team?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Training Provided: No prior experience required—we provide full, paid training.
- Health Benefits: Comprehensive medical, dental, and vision coverage available.
- Professional Growth: Clear pathways for promotion and career advancement.
Responsibilities
- Answer incoming customer inquiries via phone and email with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Accurately input and update customer information into our CRM and database systems.
- Provide accurate information regarding products, services, and account details to callers.
- Document call notes and resolution steps according to quality assurance standards.
- Maintain a high level of professionalism and adhere to company scripts and guidelines.
Qualifications
- High school diploma or GED equivalent is required.
- Basic computer proficiency and typing skills (minimum 35 WPM).
- Excellent verbal communication and active listening skills.
- Ability to work in a fast-paced environment and handle high call volumes.
- Reliable transportation to the Fresno location.
- Must be available to work flexible shifts, including weekends and holidays.