Job Description
We are excited to host a Hiring Event in Oakland, California! If you are looking for a new career with competitive pay and flexible schedules, this is the perfect opportunity. No prior experience is required—we provide comprehensive on-the-job training!
As a Call Center Representative, you will be the voice of our brand, connecting with customers and resolving their inquiries efficiently. Join a dynamic team where your contribution matters.
Responsibilities
- Answer incoming customer calls and emails in a professional and courteous manner.
- Assist customers with product inquiries, account questions, and technical support.
- Resolve customer complaints and issues to ensure high satisfaction and retention.
- Enter and update customer information accurately into the CRM system.
- Collaborate with team members to improve service processes and share best practices.
- Meet daily and weekly performance metrics and KPIs.
- Maintain a positive and empathetic attitude during high-volume periods.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal communication and active listening skills.
- Ability to remain calm and professional when handling difficult situations.
- Basic computer literacy and typing skills (30+ WPM).
- Must be available to work flexible hours, including weekends and holidays.
- Must be authorized to work in the United States.