Job Description
Join our award-winning customer service team in Atlanta! We're seeking dynamic individuals to provide exceptional support to our diverse client base. This immediate-hire opportunity offers competitive compensation, comprehensive benefits, and career growth potential. Perfect for motivated professionals looking to make an impact in a fast-paced environment.
Our state-of-the-art call center features modern workstations, flexible scheduling options, and ongoing training programs. Enjoy a supportive culture where your contributions are recognized and rewarded.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM software and knowledge bases
- Document interactions accurately in client systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening abilities
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset