Job Description
Join our dynamic team as an immediate hire Call Center Representative in Oakland! We're seeking energetic professionals to deliver exceptional customer experiences while working in a fast-paced, supportive environment. Enjoy competitive pay, flexible scheduling, and potential for permanent placement based on performance. No experience required—comprehensive training provided!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions and update customer records accurately
- Meet/exceed daily performance metrics (call volume, quality scores)
- Collaborate with team members to address escalated issues
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability including evenings/weekends
- Resilience under pressure and conflict resolution abilities
- Passion for helping others and problem-solving mindset