Job Description
Join our award-winning customer service team in Richmond, Virginia! We're seeking motivated Call Center Representatives for immediate hire with same-week start dates. Enjoy competitive pay, comprehensive training, and a dynamic team environment where your contributions are valued from day one. This is your opportunity to launch a rewarding career in customer service with one of Virginia's top-rated employers.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve customer experiences
- Adhere to company protocols and compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Strong communication and active listening skills
- Proficiency with Windows OS and basic software
- Ability to type 35+ WPM with accuracy
- Reliable transportation to our Richmond facility
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset