Job Description
Join our award-winning team at Global Customer Solutions! We're seeking passionate individuals for immediate hire in our Kansas City call center. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice makes a difference. No experience required – we provide full training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency
- Flexible schedule availability (evenings/weekends)
- Positive attitude and problem-solving mindset