Job Description
Join Omaha's fastest-growing call center team! We're hiring immediately for full-time Customer Service Representatives at our Omaha hub.
Omaha Connect Solutions is seeking motivated individuals to deliver exceptional customer experiences for Fortune 500 clients. No experience required – we provide comprehensive paid training! Our state-of-the-art facility offers modern amenities, flexible scheduling, and career advancement opportunities. As part of our Texas hiring initiative, selected candidates may rotate between Omaha and Dallas locations after 6 months.
Why Apply Today?
• Competitive hourly pay with performance bonuses
• Comprehensive benefits (Day 1 healthcare, 401k match)
• On-site childcare and free parking
• Paid training and certification programs
• Referral bonuses up to $1,500
Responsibilities
- Handle inbound/outbound calls for clients in telecommunications, finance, and retail sectors
- Resolve customer inquiries regarding billing, technical support, and account management
- Document interactions accurately in CRM systems while maintaining quality standards
- Meet/exceed performance metrics (average handle time, customer satisfaction scores)
- Participate in bi-weekly team training sessions to enhance product knowledge
- Collaborate with supervisors to identify process improvement opportunities
- Support seasonal peak periods with flexible overtime availability
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service or call center experience (new grads welcome)
- Typing speed of 35+ WPM with basic computer proficiency
- Ability to work in fast-paced environment with minimal supervision
- Clear communication skills in English (bilingual Spanish/English a plus)
- Reliable transportation to Omaha facility
- Pass background check and drug screening (pre-employment)
- Flexibility to work evenings/weekends during high-volume periods