Job Description
Join our award-winning customer service team and launch your career with paid training and immediate hiring opportunities! We're expanding operations in Austin, TX and Georgia, seeking passionate individuals to deliver exceptional customer experiences. No experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and career growth potential in a dynamic environment.
Why Apply?
• Start Immediately with our streamlined hiring process
• Paid Training (2 weeks, 8am-5pm)
• Bonus Opportunities exceeding $2,000/year
• Health Benefits after 60 days
• Advancement Paths to Team Lead/Management
Responsibilities
- Handle inbound/outbound customer calls for Fortune 500 clients
- Resolve inquiries using CRM systems (Salesforce/Zendesk)
- Document interactions in real-time with 98% accuracy
- Meet/exceed performance metrics (25+ calls/day, 95% CSAT)
- Collaborate with team leads on complex escalations
- Participate in weekly coaching sessions
- Adhere to HIPAA/FERPA compliance protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Clear criminal background check
- Basic computer literacy (typing 30+ WPM)
- Fluent English (bilingual Spanish a plus)
- Reliable transportation to Austin or Georgia locations
- Ability to work rotating weekends (Sat/Sun optional)
- Customer service mindset (patience & empathy)
- 18+ years of age