Job Description
Join our award-winning customer service team in Philadelphia and start your career immediately! ConnectSolutions Group is seeking motivated Call Center Representatives to deliver exceptional support experiences for our Fortune 500 clients. Enjoy comprehensive training, flexible scheduling, and rapid advancement opportunities in a dynamic, high-energy environment. Perfect for career changers and recent graduates seeking immediate employment with growth potential.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Utilize CRM systems to document interactions and maintain accurate records
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Collaborate with team members to share best practices and improve service quality
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework a plus
- Minimum 6 months customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer proficiency
- Resilience under pressure and problem-solving aptitude
- Available for flexible shifts including evenings and weekends
- Must pass background check and pre-employment assessment