Job Description
Join our award-winning customer service team in Richmond, Virginia! We're seeking dynamic individuals to provide exceptional phone support to our clients. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and immediate start. Enjoy a modern, supportive environment where your contributions make a real difference.
Why Choose Us?
• Competitive hourly rates with performance bonuses
• Comprehensive health/dental/vision benefits
• Paid training and career advancement opportunities
• Flexible scheduling options
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- Minimum 6 months customer service experience
- Excellent verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities under pressure
- Reliable transportation to Richmond, VA location
- Flexible availability including evenings/weekends