Job Description
Join our award-winning call center team in Houston! We're hiring motivated individuals for immediate full-time positions offering competitive pay, comprehensive benefits, and rapid career growth. Our state-of-the-art facility provides a supportive environment where your success is prioritized. Perfect for career changers and experienced professionals alike.
Responsibilities
- Handle inbound/outbound calls with exceptional customer service
- Resolve inquiries and complaints using CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce
- Collaborate with team leads on process improvements
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Proficient with Microsoft Office and CRM software
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Flexible schedule availability (including weekends)
- Background check/drug screen required