Job Description
Join our dynamic call center team in Memphis, TN, and kickstart your career immediately! We're seeking enthusiastic individuals to deliver exceptional customer experiences through inbound/outbound calls. Enjoy competitive pay, comprehensive training, and a supportive work environment. Perfect for career changers or entry-level professionals seeking rapid advancement.
Responsibilities
- Handle 50-75 daily calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and service concerns
- Update CRM systems with accurate call documentation
- Meet/exceed KPIs: First Call Resolution (FCR) >85%, CSAT >90%
- Collaborate with team leads on process improvements
- Adhere to PCI compliance protocols for sensitive data
- Participate in quarterly product knowledge workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 30 WPM typing proficiency
- 1+ years customer service or call center experience preferred
- Strong active listening and conflict resolution skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability: Monday-Sunday, 8am-8pm shifts
- Pass background check and drug screening