Job Description
Join our dynamic team at Global Customer Solutions Inc. as a Call Center Representative in Wichita, KS! We're seeking motivated individuals for immediate hire positions with same-day start dates. Enjoy competitive pay, comprehensive training, and a supportive work environment where your contributions make a real difference. Perfect for career changers or those seeking rapid employment growth!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service disruptions
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call volume and resolution time
- Collaborate with team members to escalate complex cases
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service/call center experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Reliable transportation and punctuality
- Must pass background check and drug screening
- Flexibility to work evenings/weekends as needed