Job Description
Join our award-winning customer service team and launch your career in Milwaukee! We're seeking motivated Call Center Representatives with immediate start dates and paid training. No experience required – we provide comprehensive onboarding to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive, fast-paced environment.
What We Offer:
- Full-time positions with benefits (health, dental, vision)
- Paid training program ($15/hr during training)
- Performance-based bonuses
- Career growth pathways
- Modern downtown Milwaukee location
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve service standards
- Adhere to compliance protocols and data security guidelines
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (GED)
- Clear verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience preferred
- Passion for helping others and positive attitude