Job Description
Join our award-winning customer service team in Seattle! We're seeking motivated Call Center Representatives to deliver exceptional client experiences. Enjoy competitive pay, comprehensive training, and immediate start opportunities. Work in a vibrant downtown location with flexible scheduling options and career advancement paths.
What We Offer:
- Immediate start (positions available now!)
- Full-time hours with benefits package
- Modern, collaborative work environment
- Performance-based bonuses
- Free parking and transit stipend
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong communication and problem-solving skills
- Ability to type 35+ WPM
- Basic computer proficiency
- Flexible availability (including weekends)
- Positive attitude and team player mentality